FAQ
FAQ
FAQ
Faq
Frequently Asked Questions
Once you know which style and length you’d like to start with, click the “Launch Project” button of your selection. You will then be directed to our payment processing page to use PayPal, Visa, or MasterCard. After purchase, you will be asked to download our production guiding questionnaire. Once you have filled it in, please email it to [email protected] or to [email protected] and then off we go!
No, you can order as many as you like. You can also combine multiple orders to get a longer video, so if you order 4 X 30-second packages, you may produce 1 X 120-second video or 4 X 30-second videos for example. Just let us know in the questionnaire.
Once you have placed your order and completed our questionnaire we’ll move through the script, voice-over, storyboard, and animation in an average period of 2 – 3 weeks depending on the package. We will assign a project manager to your video, who will guide you through the process in a done-for-you manner for explainer/whiteboard packages and a done-with-you manner for premium videos.
Once we deliver your first video preview, you will be able to make 2 rounds of animation changes free of charge. If after that you are still unhappy you can request a refund.
A 30 second script is approximately 75 words long, so we can usually fir the following sections: Problem Definition, Solution, and Call To Action. But don’t worry, if you want to make your video longer during production, we can expand the length and budget with your approval.
Of course! Send an email to [email protected] or to [email protected] and we will answer any questions you may have.